Information

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Terms and conditions

Below you will find information about our online store. If you do not find the answer to your question please feel free to contact us at our email address where we will answer them. By placing the order or receiving the ordered goods you agree to the following terms and conditions.

Basic Provisions:

  1. The Seller is the Paper Platner from Borovany Castle, address: Jiří Havlis; Borovany castle; Borovany 373 12; Czech Republic; ID No. 638 79 549 (hereinafter referred to as "Seller".)
  2. The Buyer is a natural person or legal entity that has entered into a purchase agreement with the seller (hereinafter referred to as "Seller".)

Order:

  1. Purchase Contract, under which the sale of goods is realized by the Seller to the Buyer, arises from the order via e-shop, e-mail or by phone. Order (or part thereof) is to be binding for both parties. Confirmation of the order by the Seller means an automatic email about the receipt of the order in the system.
  2. The purchase contract is deemed concluded at the time the payment is credited to the account of the Seller.
  3. Substantial conditions are considered in particular the content of the order (exact specification of goods and their quantity), the cost of goods and transportation, method and time of delivery.

Order Cancellation:

  1. Cancellation of the order by the Buyer: The Buyer has the right to cancel the order without giving any reason, immediately after it is sent. During the order process by the Seller, only if the Seller fails to comply with the agreed terms of delivery, or if both parties agree to cancel the order. In case of cancellation of the order by the Buyer, the Buyer shall pay the Seller the damage caused by that action. The Seller exercises his right of payment of damages especially in the case of sold goods "to order", which were necessary to obtain on customer's request or in the event that in connection with the provision of goods, demonstrable costs incurred, e.g. transportation. If the goods have not been picked up, the Buyer will be charged the amount of the shipping by the Seller.
  2. Order cancellation by the Seller: The Seller reserves the right to cancel the order or its part in the following cases:
    1. This item is not in stock and can not be produced in a given time, or the item is not produced anymore or not available.
    In the event that this happens, the Seller will immediately contact the Buyer to agree on further action. In the event that the Buyer has paid a part or the whole amount of the purchase price, this amount will be credited back to his account in the shortest possible time.

Withdrawal from the contract (mail-order business and personal pick-up):

Withdrawal from the contract by the Buyer covers the impersonal delivery of goods and personal pick-up of goods at the seller's place. In accordance with the amended Act no. 367/2000 you as a customer are entitled to withdraw from the contract within 14 days of receipt of goods. This right is subject to purchase as an individual (not with ID no.). If you decide to withdraw within this time, we ask that you respect the following conditions:

  1. Contact us (see contact) that you wish to withdraw from the contract stating the order number, purchase date and your account number for refund.
  2. If you have already received the goods, please send it back to our address stated in the contact section, and at the following conditions:
    • The goods do not show signs of use
    • The good must be undamaged
    • The good must be complete (including equipment, accessories, etc.) with a copy of proof of purchase
  3. Please, send the goods registered and insured up to their selling price, since we are not liable for any loss on the way to us (cash on delivery does not mean it is insured), we do not accept cash on delivery packages.
  4. When all the above conditions for return of goods are met, we will transfer you the money for the goods to your account, no later than 14 days after the physical receipt of goods. We do not return the demonstrable shipping cost. Only the cash amount for the goods will be refunded. In the event that any of the above conditions are not met, unfortunately, we will not be able to accept the cancellation of the consumer contract and goods will be returned at the expense of the sender.

Delivery conditions:

We are a Custom handmade production!

  1. Delivery of performance will be subject to availability of goods and operating capacity of the Seller and implemented as soon as possible, usually within 14 days of confirmation of the order, in exceptional cases (pre-Christmas sales... etc.), delivery time may be extended by agreement with the Buyer.
  2. The pick-up place is determined on the basis of the Buyer's order. For the fulfillment of delivery shall be deemed delivery of subject of performance to that place. Delivery does not include the installation of an object and its arrangement. Transport to the destination address is provided by the seller through the company GLS. The shipment of goods always contains a tax receipt. The cost of shipping goods is distinguished according to the selected method. Information about transportation costs can be found when completing your order and selecting the destination country of the delivery.
  3. With unclaimed parcels a refund of shipping back to the sender will be required from the Buyer.

Final provisions:

  1. These terms and conditions shall enter into force on the 1st November 2014. They govern all orders and purchases made after that date.
  2. The Seller reserves the right to change the terms and conditions and will thus inform the Buyer when placing an order or on this page.

Transport costs:

Goods will normally be delivered to the buyer via the courier GLS. Prices are updated and the customer is informed about them during the order.

  1. For rod weapons (halberd, lances, spears... etc.) an amount of 5€ will be added. This amount does not apply to the quantity of goods ordered, but only to the number of packages. This is a standard fee for non-standard size packages.
  2. Heterogeneity of goods- disparate goods means incompatible types of goods such as helmets and halberds, that does not fit into one package. The Seller reserves the right to divide the order into two parcels. The Seller agrees to notify the Buyer about this by e-mail when processing the order.

Warranty and return policies

Basic Provisions:

  1. This complaints procedure only applies to goods purchased from the Seller (hereinafter referred to as "goods") and within the warranty period the Buyer invokes the rights of liability for defects (hereinafter referred to as "reclamation".)
  2. The Seller is the Paper Platner from Borovany Castle, address: Jiří Havlis; Borovany castle; Borovany 373 12; Czech Republic; ID No. 638 79 549 (hereinafter referred to as "Seller").
  3. The Buyer is a natural person or legal entity that has entered into a purchase agreement with the Seller for the purchased goods that are subject to reclamation.
  4. The complaints procedure is fully in accordance with Act no. 40/1964 Coll., of the Civil Code (hereinafter referred to as "act"), and in situations that are not directly addressed by the complaint procedure, proceed according to the provisions of this act.

Warranty conditions:

  1. Is set by law for most goods at 24 months; exceptions are set out in the act. The complaint does not cover normal wear and tear.
  2. If the goods ordered shows obvious shortcomings (i.e. broken package) upon acceptance of goods, the Buyer has the right to not accept the goods. In this case, the goods will be sent back to the Seller. He has an obligation to put everything in order and to send the goods again to the Buyer in the shortest possible time.
  3. In the event that during the use of the goods the Buyer discovers defects of the goods during the warranty period, the Buyer may proceed in accordance with the complaints procedure and claim reclamation.
  4. The Buyer is entitled to withdraw from the contract in all cases provided by law. The withdrawal shall become effective on the date of acceptance of receipt of goods by the Seller. The Seller has the right not to accept receipt of goods from the Buyer in the event that the conditions set by law and the terms and conditions of the Seller are not met. In case of withdrawal from the contract, the contract is completely canceled and the contracting parties are obliged to return all the transactions, they have already provided on its basis. More details about the withdrawal from the contract can be found in the terms and conditions.

Handling of reclamations:

  1. The place of settlement of the reclamation shall mean the Seller's place of business.
  2. In the case of sending the complained goods to the Seller, the date of receipt of the complaint shall be the date of receipt of the final pieces of goods by the Seller. The day for settling the complaint shall be the date of transmission of the settled reclamation to the shipping service. The Buyer is obliged to send the goods under complaint along with all accessories and a copy of the invoice. The Buyer is obliged to prepare the goods for transportation so to avoid damage to the goods and is also required to designate goods according to their nature (fragile etc.). At such transport the Buyer who submits a complaint is responsible for the delivery to the Seller.
  3. Complaints must be resolved without delay and in the shortest possible time. A statutory period applies, i.e. 30 days from receipt of the complaint to the address of the Seller, unless the Seller agrees with the Buyer on a longer period. If by then the complaint is not settled, the same rights and obligations arise for the Buyer as if it were a non removable defect.
  4. The Buyer is obliged to accept a settlement of the complaint as soon as possible by request of the Seller or to agree on conditions of delivery with the Buyer.
  5. The Seller designates a complaint for unfair if:
    • the damage was due to wrong or improper operation (installation)
    • inappropriate handling or use
    • the defect is caused by moisture
    • the defect is caused by violent damage or natural disasters
  6. If the complaint will be marked as unjustified by the Seller, the Seller will send the complained goods back to the Buyer at the Buyer's cost. The Seller shall provide written justification for rejecting the complaint of the Buyer.
  7. The Seller will issue the Buyer a service protocol, where at least the date of receipt of the complaint, the date of settlement of the complaint, the identified defect and the manner of its removal will be provided.

Final provisions:

  1. In the event of any complaints the Buyer informs the Seller in advance by e-mail of his intent to file a complaint, where the Seller will recommend the most appropriate way of resolving the complaint due to the nature of the goods and the defects.
  2. This Complaints Procedure shall enter into force on the 1st November 2014. Subject to change.

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